Refund Policy

Consumer Definition

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us at:

Dying Pride
Gil Horak
Postfach
3322 Urtenen-Schönbühl
Switzerland
Email: dyingpride@outlook.com

You may use the attached model withdrawal form, but it is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for additional costs resulting from choosing a different type of delivery than the most economical standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal.

We will use the same payment method that you used for the original transaction unless explicitly agreed otherwise; in no case will you be charged fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day you notified us of your withdrawal. The deadline is met if you dispatch the goods before the period of fourteen days expires.

You bear the direct cost of returning the goods.
Any costs and customs fees incurred during the return shipment must be borne by the customer.

You are only liable for any diminished value of the goods if this loss of value results from handling them in a way not necessary to ascertain their nature, characteristics, and functionality.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that can perish quickly or whose expiration date would be exceeded quickly;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion but which can be delivered at the earliest 30 days after contract conclusion, and whose current value depends on fluctuations in the market beyond the trader's control;
for the supply of newspapers, periodicals, or magazines, except for subscription contracts.

The right of withdrawal expires prematurely for contracts:

for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
for the supply of goods that, after delivery, have been inseparably mixed with other items due to their nature;
for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

NO RETURN ADDRESS, ONLY FOR WITHDRAWAL FORM

To:
Dying Pride
Gil Horak
Postfach
3322 Urtenen-Schönbühl
Switzerland
Email: dyingpride@outlook.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*) / received on (*)
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if notified on paper):
Date:

(*) Delete as appropriate.